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STORE POLICY

Customer Care

Addictive Goddess Boutique Customer Care Policy

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At Addictive Goddess Boutique, we are committed to providing exceptional customer service and ensuring a delightful shopping experience. Our customer care policy outlines the standards and procedures we adhere to in order to maintain the highest level of customer satisfaction.

 

Customer Service Contact Information

Response Time

  • Email Inquiries: Responded to within 24 hours.

  • Phone Support: Immediate assistance during business hours.

  • Live Chat: Real-time support during chat hours.

Privacy & Safety

Addictive Goddess Boutique Privacy & Safety Policy

Introduction

Welcome to Addictive Goddess Boutique. We value the trust you place in us when you visit our website or make a purchase, and we are committed to protecting your privacy and ensuring your safety. This Privacy & Safety Policy explains how we collect, use, and safeguard your personal information, as well as the steps we take to ensure your safety while using our services.

1. Information Collection

1.1 Personal Information

When you interact with Addictive Goddess Boutique, we may collect personal information that you provide directly to us. This includes:

  • Contact Information: Name, email address, phone number, and postal address.

  • Payment Information: Credit card details, billing address, and other payment-related information.

  • Account Information: Username, password, and purchase history.

  • Communication Information: Any communication between you and our customer service team.

1.2 Non-Personal Information

We also collect non-personal information automatically when you use our website, such as:

  • Browsing Information: IP address, browser type, operating system, and pages visited.

  • Device Information: Device type, screen resolution, and language settings.

  • Usage Data: Time and date of visits, time spent on each page, and click-through data.

2. Use of Information

2.1 Personal Information

We use your personal information to:

  • Process Orders: Fulfill your orders, process payments, and deliver products.

  • Customer Service: Provide support, respond to inquiries, and handle returns and exchanges.

  • Marketing: Send promotional emails, newsletters, and special offers (you can opt-out at any time).

  • Account Management: Manage your account, including password resets and account updates.

  • Legal Compliance: Comply with legal obligations, resolve disputes, and enforce our terms of service.

2.2 Non-Personal Information

Non-personal information is used to:

  • Improve Our Services: Analyze website usage and performance to enhance user experience.

  • Marketing and Advertising: Display relevant ads and measure the effectiveness of our marketing campaigns.

  • Security: Detect and prevent fraud, unauthorized access, and other security issues.

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to outside parties except as described below:

  • Service Providers: We may share information with third-party service providers who perform services on our behalf, such as payment processing, order fulfillment, and email marketing.

  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the new owner.

  • Legal Requirements: We may disclose information if required by law, to protect our rights, or to comply with a judicial proceeding, court order, or legal process.

4. Data Security

We implement a variety of security measures to maintain the safety of your personal information:

  • Encryption: All sensitive information (such as credit card numbers) is transmitted via Secure Socket Layer (SSL) technology and encrypted in our database.

  • Access Control: Personal information is accessible only by employees and service providers who need access to perform their job functions.

  • Security Audits: Regular security audits and assessments are conducted to identify and mitigate potential vulnerabilities.

5. Your Choices and Rights

5.1 Access and Update Information

You can access and update your personal information by logging into your account or contacting our customer service team.

5.2 Opt-Out

You can opt-out of receiving marketing communications by following the unsubscribe instructions in our emails or contacting us directly.

5.3 Delete Information

You may request the deletion of your personal information by contacting us. We will process your request in accordance with applicable laws and our data retention policies.

6. Children's Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

7. International Data Transfers

Your personal information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from those of your country. We ensure that appropriate safeguards are in place to protect your information when it is transferred internationally.

8. Changes to This Policy

We may update this Privacy & Safety Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions about this Privacy & Safety Policy or our data practices, please contact us at:

Addictive Goddess Boutique
Email: support@addictivegoddessboutique.com
Phone: [Your Phone Number]
Address: [Your Business Address]

Thank you for choosing Addictive Goddess Boutique. We are committed to ensuring your privacy and safety while providing you with the best possible shopping experience.

Payment Methods

  • Credit / Debit Cards

  • PAYPAL

  • Offline Payments

Payment Methods
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